Returns and Exchanges

Return/Exchange Policy

  • We offer free return shipping for domestic customers (see below for return label instructions).
  • We have a 60-day return/exchange policy (from the day you received your product).
  • Items can be returned for credit or a refund to the purchasing payment method.
  • Exchanges can be made for the same item only.
  • Item(s) must be unworn and unwashed — and returned with tags still attached.
  • Please note that exchanges can take up to two weeks to process. (We’ll do our best to expedite this process.)
  • We do not accept returns on sale items.

 

How To Get Free Return Label

 

Email returns@mcbrideresearchlabs.com with the following info: (Note: changes cannot be made to return requests once return labels have been processed, so please make sure all info is accurate.)

  • Order number.
  • List of items you're sending back.
  • Reason for return (did not fit, unhappy with style/color, received incorrect product, defective, pocket included venomous cobra, other).
  • Preference as to store credit, exchange, or refund for each item on the list. (Again, exchanges can be made for the same item in a different size only.)

 

We'll email over a prepaid return label within 2 business days.

 

Neatly shove items into a shipping bag or box. Slap the return label on the package and drop it off at USPS or UPS (depending on which courier is listed on your return label).

 

Return Address

 

Hair Science International
2272 Park Central

Decatur, GA 30035

 

Questions?

 

If you have any questions, by all means, write us. We like mail. Our address: custservice@mcbrideresearchlabs.com.

 

Call Us

Not a fan of email? Give us a call: (800) 535-8683

Customer service hours: Monday - Friday, 8:00 a.m. - 6:00 p.m. PST